Privacy Policy

Effective Date: 6 August 2026


Buckley Heritage Planning Ltd, trading as The Heritage Office ("we", "us" or "our"), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.


Contact Details

Data Controller: Buckley Heritage Planning Ltd, trading as The Heritage Office

Contact: Robert Buckley
Address: 165 Ravenscroft Road, Beckenham, Kent, BR3 4TH
Telephone: 07707 422559
Email: info@theheritageoffice.co.uk


What Personal Information We Collect

We may collect and process the following personal information:

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Details of your enquiry or project

  • Any documents or information you provide in relation to planning or heritage consultancy services


Where you use our website, we may also collect limited technical information such as your IP address, browser type and website usage data through analytics tools, where applicable.


How We Collect Your Information

Most of the personal information we hold is provided directly by you when you:

  • Contact us through our website

  • Email or telephone us

  • Request a quotation

  • Instruct us to provide heritage or planning consultancy services

  • Provide information required to prepare planning applications or associated submissions


How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Prepare quotations and consultancy proposals

  • Deliver our heritage and planning consultancy services

  • Prepare and submit planning applications and associated documentation

  • Communicate with Local Planning Authorities and other relevant organisations where necessary

  • Meet our legal and professional obligations

  • Improve our website and services


We will never sell your personal information to third parties.


Our Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information because:

  • It is necessary to perform a contract with you or take steps before entering into a contract.

  • We have a legitimate interest in operating and improving our business and providing our services.

  • We have a legal obligation where applicable.

  • You have given your consent where this is required. You may withdraw your consent at any time by contacting us using the details above.


Sharing Your Information

Where necessary, we may share your information with:

  • Local Planning Authorities

  • Historic England or other statutory consultees where relevant

  • Professional advisers

  • IT and website service providers who support our business


We only share information where it is necessary to provide our services or comply with legal obligations.


How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information and keep it secure.

We retain personal information only for as long as necessary to provide our services, meet legal and professional obligations, and maintain appropriate business records. When information is no longer required, it will be securely deleted or destroyed.


Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request that inaccurate or incomplete information is corrected.

  • Request that your personal information is erased in certain circumstances.

  • Request that we restrict the processing of your information in certain circumstances.

  • Object to the processing of your personal information where applicable.

  • Request that your personal information is transferred to another organisation or directly to you, where appropriate.


There is no charge for exercising these rights. We will normally respond within one month.

If you wish to exercise any of your rights, please contact us using the details provided above.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.


How to Make a Complaint

If you have any concerns about how we use your personal information, please contact us at info@theheritageoffice.co.uk and we will do our best to resolve your concerns.


If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).


Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk